To better serve you the OTC Digest™ is always making programming, software and hardware upgrades and web site improvements. The reason for this FAQ page is to clarify general questions you may have regarding the web site and our Newsletters. It also contains links to frequently visited pages and customer service contact information, including our unique toll free phone number (1-877-OTC-Digest).

Below you will find a list of question's and the answer to each directly underneath. Scroll down the list and you should find one or two items you may have questions about. For specific information on the 'Independent Premium Focus List', please read about our "Premium Focus List Service" and view the "Focus List Terms" page.

Chief Editor
OTCDigest.com

FAQ's:

-How Do I Subscribe To The "Complimentary Newsletter" and How Does Your Subscription System Work?

-How Do I Unsubscribe From The 'Complimentary Newsletter'?

-Do I Receive Confirmation After I Remove My Email?

-How Do I Change My Email Address?

-Is It Possible To Subscribe More Than Once with The Same Email?

-Will My Personal Spam Filters Effect Delivery?

-I Do Not Remember Signing Up For The OTC Digest™ Newsletter?

-I have Unsubscribed From Other Newsletters & Can't Get Out of their List, Why is Your Site Different?

-Will You Ever Sell or give my email to another Web Sites or Third Party?

-Is The OTC Digest™ Affiliated With Any Other Newsletters?

-How Many Mailings A Week Should I Expect?

-How Can I See A Record Of The Companies Featured and any Compensation Received?

-Your Security is our Top Concern

HOW DO I SUBSCRIBE TO THE "COMPLIMENTARY NEWSLETTER" AND HOW DOES YOUR SUBSCRIPTION SYSTEM WORK?

The OTC Digest™ uses a state of the art double blind opt-in verification system that requires nothing more than your email address but you must verify to make your subscription active. The "Subscription Page" for the Complimentary Newsletter can be easily found on the left hand navigation bar under the heading 'Subscription Form' or the large blue button on the home page - Complimentary Newsletter. Be sure to read and follow the simple instructions.

After you submit your email you are immediately sent a verification email requesting you click on your personal verification link to be certain it is you who is requesting our newsletter. Once you click that link your account is activated and you will begin receiving our newsletter.

IMPORTANT: Simply entering your email into the web site form will NOT subscribe you! You must activate your account before you begin receiving the newsletter. This is for your protection and avoids any possibility that someone other than you can sign up your email address. If you do not receive our verification email or it goes into your junk email folder you did not add our sending email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to your safe recipients or contact list, or you may have misspelled your email address.

If you do not verify within 10 days your email will be automatically deleted from our system. If you are having problems call us at 1-866-OTC-Digest (1-877-682-3443) or email us using the 'contact us' form.

NOTE: The OTC Digest PREMIUM FOCUS LIST SERVICE is completely different from the Complimentary Newsletter, and is an Independent Publication that members must pay to receive. It has its own set of rules and guidelines that are described in detail on the web site. All members are encouraged to read more about this unique service by clicking on the link also located on the side navigation bar under the heading "Premium Focus List Service".

HOW DO I UNSUBSCRIBE FROM THE 'COMPLIMENTARY NEWSLETTER?

First, locate your subscribed email address (At the bottom of any of our emails), then go to the "Unsubscribe Page" (http://www.otcdigest.com/unsub.html) and enter that email into the box next to the unsubscribe button. You must then use your mouse to click the 'Unsubscribe' button. The process takes less than ten seconds and is in real time. No waiting 2-3 days like other site.

We have gone to great lengths to make it as effortless and fast as possible. 'Unsubscribe' links are found above, on the sign-up page, and at the bottom of all newsletters we send. We show your email address at the very bottom of every mailing you receive at the bottom next to the unsubscribe link. This is useful in the event you have more than one email or have forgotten the email you used when subscribing to the OTC Digest.

Important Note: The unsubscribe feature is in real-time so there is no lag but you must manually click the unsubscribe button using your mouse. Using the 'Enter' key, rather than your mouse to unsubscribe will NOT remove your name!

DO I RECEIVE CONFIRMATION AFTER I REMOVE MY EMAIL?

The answer is YES! Not only do you receive one last email verifying your removal but the web page will also refresh immediately, assuming that you are in our database, and then you will see a message in 'GREEN' telling you your specific email was located and removed from the database. If however, you enter your email incorrectly or enter an email that is not in the database, you will receive a 'RED' response telling you that the email address was not found.

The system does not make errors. In the rare instance the OTC Digest web site is temporarily down or if you are having any problems whatsoever attempting to remove your email, call customer service toll free inside the USA at 1-877-OTC-Digest (1-877-682-3443) (Pacific Standard Time) during normal business hours. Outside the US call - 760-438-4899.

HOW DO I CHANGE MY EMAIL ADDRESS IN YOUR SYSTEM?

To change your email address in our database is a simple two (2) step processes. You can perform the entire process from the "Subscription Form" page ( http://www.otcdigest.com/Create-an-account.html ) You may subscribe multiple email addresses if you receive email in different locations.

Step One: First remove your old address either by clicking on this "Unsubscribe Link" or in one of our emails or go directly to the page located at http://www.otcdigest.com/Unsub.html .

Step 2: Go to the "Subscription Page" and 'Subscribe' the new email by clicking on the blue Complimentary Newsletter button and follow the simple instructions. You will be sent a verification email immediately again and you must verify the new email to activate it.

Important Reminder: Once you click on the verification link inside our email, a 'Thank You' page should open immediately confirming your account is now active. You will also receive an email confirmation. If you do not verify within 1 week you will be sent only one reminder. If you do not verify within 14 days your email will be deleted from our system automatically.

IS IT POSSIBLE TO SUBSCRIBE MORE THAN ONCE WITH THE SAME EMAIL?

No! If you attempt to subscribe an email that is already in the database, the system will alert you instantly with a message saying that you are already subscribed.

WILL MY PERSONAL SPAM FILTERS EFFECT DELIVERY?

YES! This is different for many people depending on the type of email you use. There are spam filters on the service provider level (ISP's) AOL, MSN, Hotmail, Yahoo, EarthLink etc..., and you as an individual can also filter email on your own personal computer as well. If you have a personal spam filter on your computer, you have full control over what emails you can accept or reject. In the case of OTC Digest, all you need to do is list " This e-mail address is being protected from spam bots, you need JavaScript enabled to view it " in your safe lists and and add This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to all your contact list.

If you do this, you will not have any problem receiving our newsletter. The OTC Digest is a certified ReturnPath sender and has agreement in place with all the major ISP's such as Microsoft's Hotmail, MSN.com, AOL, Yahoo.com for guaranteed delivery but it is controlled by machines and system settings often change without notice so its best to be on the safe side and enter our sending email to avoid any interruption in service.

I DO NOT REMEMBER SIGNING UP FOR THE OTC DIGEST™ NEWSLETTER?

The OTC Digest never at any time purchased email lists or arbitrarily entered emails into our system. In most cases this is due to a family member or friend with access to your email who signed you up thinking you would enjoy our newsletter. Please report any attempts to subscribe without your authority or any suspicious emails that are not consistent with OTC Digest financial content.

I HAVE UNSUBSCRIBED FROM OTHER NEWSLETTERS & CAN'T GET OUT OF THEIR LIST, WHY IS YOUR SITE DIFFERENT?

Unscrupulous groups often create what is referred to as disposable newsletters and send emails until they are shut down or black listed. If you have ever received one of these you will notice that there is no link to a web site anywhere to be found on the newsletter. This is a dead giveaway that it is not a legitimate source, and you should block and delete the email promptly. In addition, these types of scam artists will not provide phone numbers or contact information, or if they do, the numbers or emails are fake. In some cases, the unsubscribe feature is actually a way for these criminals to verify your email is valid and thus harvest more emails for their spam list. They may then sell and or use your email again and again, or send a different looking newsletter each time in an attempt to fool you.

WILL YOU EVER SELL OR LEASE MY NAME TO OTHER WEB SITES OR COMPANIES?

No! Under no circumstances will we ever sell, lease or otherwise divulge your email or any other information we may garner as a result of you filing in any forms on the OTC Digest web site. If the newsletter were to ever be sold, all members would be notified well in advance and be allowed to opt-out prior to any sale.

IS THE OTC DIGEST™ AFFILIATED WITH ANY OTHER NEWSLETTERS?

No! The OTC Digest has no affiliates or affiliations with any other newsletters of any kind. The newsletter began in late 1996 and has been serving it's members proudly ever since. There have been attempts to clone our newsletters and many poor web sites that begin with 'OTC' but they are in no way affiliated with the OTC Digest™ and we can be recognized by our trademark Navy Blue logo and toll free phone number 1-877-OTC-Digest.

HOW MANY MAILINGS A WEEK SHOULD I EXPECT?

Under normal conditions you should expect to receive the newsletter 1-3 times per week depending on the amount of new company profiles and the amount of news our featured companies disseminate. We do not necessarily re-print or update our members on each and every News Release our Profiled companies put out, but we do update you when we feel the news has market viability. We encourage our members to keep an eye out for news on their own portfolios on a daily basis.

HOW CAN I SEE A RECORD OF THE COMPANIES THAT YOU HAVE FEATURED AND ANY COMPENSATION RECEIVED?

Simply click on the "Archives" link at the bottom of all pages of our web site. This page lists all past issues. The main Disclaimer can also be found on the side nav bar and the bottom of all pages and contains a table with all Complimentary Newsletter Compensation, if any, along with the Company's name, Symbol & Exchange, Coverage date, and what services were or are being provided. In some cases the Complimentary Newsletter profiles companies and accepts no compensation and this would be reflected in the disclaimer. The Focus List is entirely Independent and receives no compensation whatsoever from any companies listed. Please review both disclaimers for details.

YOUR SECURITY IS OUR TOP CONCERN

The OTC Digest™ is highly visible in the online financial community and is a leader in it's sector, and has been since 1996. We provide links to our Web Site, Privacy Policy and Unsubscribe page at the bottom of all emails we send, and our phone numbers are located on our Contant Us page, this page and througout our web site.

The security for Focus List transactions is our top priority. Your confidential information is automatically encrypted in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). In addition, all secure transactions are guaranteed by Network Solutions "SiteSafe $1 Million" Guarantee.

The OTC Digest may from time to time send you important special service announcements, web site changes or alerts of temporary outages. Make sure you have our sending email address - This e-mail address is being protected from spam bots, you need JavaScript enabled to view it in your safe recipient list, Contant list, and or Address Book to avoid having our emails blocked by your personal spam filter.

We hope this section answers all your questions and if you have other questions we encourage you to call for immediate answers - toll free 1-877-OTC-DIGEST or 1-760-438-4899. If you prefer, you may email us using the 'contact us' form and a representative will be more than happy to assist you.

We appreciate your membership and as we like to say - Stay Tuned!

OTC Digest™